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How can we help ?Drop us an email at ask@alliesofskin.com or text us at +65 9646 9631 (we check our Whatsapp regularly) to leave feedback, ask questions about your order, our products, our website, or just Allies of Skin in general. Help us help you. We believe regularly touching base with our allies will help us serve you and your skin better, so feedback is always appreciated!
DELIVERY/SHIPPING
Where does Allies of Skin ship?
We ship globally to selected countries, restrictions apply. Alternatively, please refer to our list of Authorized Retailers.
Do note that all orders are subjected to local custom fees, taxes, tariffs, or duties.
All prices reflected on our site are displayed in US Dollars (US$).
What are my delivery/shipping options?
SINGAPORE
We offer free Courier Delivery for all Singapore orders US$75 and above.
For all orders below US$75, the following shipping rates applies:
Courier Delivery: 1 Business Day*: US$10
Standard Delivery: 3 - 4 Business Days: US$5
*We aim to get your order delivered to you within 24 hours of you placing the order.
All orders placed after 9:30 am (GMT+8) will be processed the next working day.
We offer free DHL Express (3 to 4 business days) delivery for all orders placed within the following countries stated above:
Free delivery for orders US$200 and above.
US$20 delivery charge for orders below US$200.
EUROPE (BELGIUM, DENMARK, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SWEDEN, SWITZERLAND, UNITED KINGDOM)We offer free DHL Express (3 to 4 business days) delivery for all orders placed within the followinng countries stated above:
Free delivey for orders US$300 and above.
US$30 delivery charge for orders below US$300.
UNITED STATESWe offer USPS Priority and USPS First Class Mail delivery to all states within the United States**
USPS Priority:
US$5 delivery charge for orders US$75 and above.
US$10 delivery charge for orders below US$75.
USPS First Class Mail:
Free delivery for orders US$75 and above.
US$5 delivery charge for orders below US$75.
**For orders to Alaska and Hawaii, a flat shipping rate (USPS First Class Mail) applies to:
US$5 delivery charge for orders US$75 and above.
US$10 delivery charge for orders below US$75.
CANADAWe offer USPS Priority and USPS First Class Mail International delivery to all states within Canada.
USPS Priority:
US$15 delivery charge for orders US$75 and above.
US$25 delivery charge for orders below US$75.
USPS First Class Mail International:
US$5 delivery charge for orders US$75 and above.
US$15 delivery charge for orders below US$75.
When will my order ship?
As with everything we do here at Allies of Skin, the shipping process is equally as straightforward and fuss-free. You place an order, we process, and then we ship.
While Rome wasn’t built in a day, our order processing is. We aim to process orders placed before 9.30 am (GMT+8) within 24 hours of you placing it.* Orders placed after 9.30 am (GMT+8) are processed the next working day.
Once your order is shipped, you’ll be sent an email with tracking information to help you count down the days till we meet.
*This excludes US orders, which may take up to 48 hours to be processed.
I’m having problems with my international tracking number.
It usually takes 1-2 working days for your shipment status to be updated on our carrier’s system. We never leave an ally in the lurch so if your tracking number is giving you issues, simply reach out to us at ask@alliesofskin.com and we’ll sort it out for you.
How can I edit my shipping address?
If you need to make any changes to your order, please email ask@alliesofskin.com.
I have an unusual request and would like to talk to someone about it.
No question is too big or too small. Send all your enquiries to ask@alliesofskin.com and we’ll get back to you in double time.
ALLIES OF SKIN
Where is your company and where are your products made?
We’ve set up secure headquarters on the sunny island of Singapore. All our products are formulated with care in our lab in the United States.
I would love to carry Allies of Skin in my store/spa, who should I speak to?
Please send all wholesale enquiries and queries on retail opportunities to partners@alliesofskin.com.
Do you test on animals?
Never. We are allies of all companions that give us comfort. Moreover, we find that busy go-getters make for the best test subjects. They are demanding and honest; traits that go a long way in helping to create the best products.
I would like to feature Allies of Skin and its products. How do I get in touch?
Please send all press and media enquiries to press@alliesofskin.com.
PRODUCTS
What skin types are Allies of Skin products suitable for?
Allies of Skin products were created to bring comfort to all skin types in all of life’s lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that work all-nighter, or skin dryness sustained from a night out of hard partying, we’d like to think that we have you covered.
To ensure we fulfil all terms of our alliance with you (to give you happy skin!), all of our products are created in small batches under the strictest ISO & FDA guidelines. They are also Dermatologist-Tested, Non-Comedogenic (won’t clog pores) and Non-Acnegenic (won’t cause acne).
In fact, through our testing processes, we’ve found that our products are proven to help balance and improve problematic skin. So here’s to happy skin indeed!
Can I use Allies of Skin products during pregnancy?
Congratulations! We’re thrilled to hear that you’ll soon be welcoming a new ally on board. While we endeavour to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.
I reordered a product and I noticed that it seems to smell a little different, why is that so?
The nose has it, the aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils that their aroma changes over time.
Our sole goal for every product is maximum potency and efficacy so we do not formulate for scent. The final aroma of every product is the result of a clean, meticulous formulation process where every product smells as per nature intended.
So you can rest assured that not a drop of that synthetic fragrance stuff goes into the creation of all Allies of Skin products.
How do I know when my product will expire?
Our products like to stay just as fresh and current as you, so each product lasts for 6 months from the time of opening.
We intend for our products to weather all of life’s many seasons with you, and while our products can be left in extreme heat or cold for a short period of time, without affecting their efficacy, they do get cold feet or become too hot to handle which may result in a slight change in product texture.
When is your next product launching?
As our allies, we’ll let you in on a little secret – we’re working on perfecting our next batch of products and we can’t wait to share them with you. To be the first in the know, simply join our mailing list and receive the latest updates.
How Do I Best Use The 1A™ Masks?
Our leave-on masks are designed to complement any skin regimen, from that of the busy go-getter to that of a lady of leisure.
Use our 1A™ Masks as you would a moisturiser. Always remember, as a general rule of thumb, skincare products should be applied on the face and neck in the order of lightest to heaviest consistency.
Lightweight formulations like essence or serum should be applied first, followed by heavier formulations like our 1A™ Masks. If you use a facial oil as part of your routine, simply mix a few drops of your facial oil with our masks and apply – half the time but double the efficiency.
What’s more, our 1A™ Masks are gentle enough to be applied around the eye area and can double up as an eye cream. Talk about a product that does double duty.
If going out in the day, don’t forget to put on sunscreen as the final finishing touch! Our 1A™ All-Day Pollution Repair Mask can also be worn under make-up.
RETURN/EXCHANGE
Can I return/exchange my product?
Your satisfaction is our top priority. If within 30 days of your order and you are not completely contented with our products, please refer to the instructions on the Order Returns Form. We endeavor to be in touch within 1 business day. Simply return the unused product, and we will be happy to refund you for the full amount of your purchase, minus shipping and any discount applied.
What should I do if I receive the wrong product?
If your online order is not as expected, please contact us at ask@alliesofskin.com for assistance.
BILLING
When will my credit card be charged?
The charges will be deducted as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept all major credit cards as well as PayPal.
ORDER QUESTIONS
Can I send my order as a gift?
That’s a definite affirmative. We’re always thrilled to forge new alliances. After checking out, simply email (ask@alliesofskin.com)/whatsapp (+65 9646 9631) us your request, indicating your order number. If you have a personalised message for the recipient of the gift, please include it in your request.
How do I update my order?
Please contact us at ask@alliesofskin.com as soon as possible if you would like to cancel or modify your order. We usually process orders as soon as we receive them but we’ll try our best to fulfil your request.
How can I check the status of my order?
You’ll receive a confirmation email once your order has been placed. We’ll send you a second email with your shipping details once your order has been shipped. If you have any questions about your order, please contact us at ask@alliesofskin.com
How do I use a promo code?
At checkout, keep an eye out for the promo code input box. Once you’ve locked eyes on it, simply type your promo code into the given field. Please note that Allies of Skin promo codes cannot be used in conjunction with each other, only one promo code can be used at checkout. Offers we advertise on our website without a promo code will be automatically applied at checkout. In this instance, separate promo codes can be used in conjunction with said advertised offers.