As with everything we do here at Allies of Skin, the shipping process is equally as straightforward and fuss-free. You place an order, we process, and then we ship.

While Rome wasn’t built in a day, our order processing is. We aim to process orders placed before 9.30 am (GMT+8) within 24 hours of you placing it.* Orders placed after 9.30 am (GMT+8) are processed the next working day.

Once your order is shipped, you’ll be sent an email with tracking information to help you count down the days till we meet.

*This excludes US orders, which may take up to 48 hours to be processed.

It usually takes 1-2 working days for your shipment status to be updated on our carrier’s system. We never leave an ally in the lurch so if your tracking number is giving you issues, simply reach out to us at ask@alliesofskin.com and we’ll sort it out for you.

If you need to make any changes to your order, please email ask@alliesofskin.com.

No question is too big or too small. Send all your enquiries to ask@alliesofskin.com and we’ll get back to you in double time.

Never. We are allies of all companions that give us comfort. Moreover, we find that busy go-getters make for the best test subjects. They are demanding and honest; traits that go a long way in helping to create the best products.

Please send all press and media enquiries to press@alliesofskin.com.

Our products like to stay just as fresh and current as you, so each product lasts for 6 months from the time of opening.

We intend for our products to weather all of life’s many seasons with you, and while our products can be left in extreme heat or cold for a short period of time, without affecting their efficacy, they do get cold feet or become too hot to handle which may result in a slight change in product texture.

As our allies, we’ll let you in on a little secret – we’re working on perfecting our next batch of products and we can’t wait to share them with you. To be the first in the know, simply join our mailing list and receive the latest updates.

Our leave-on masks are designed to complement any skin regimen, from that of the busy go-getter to that of a lady of leisure.

Use our 1A™ Masks as you would a moisturiser. Always remember, as a general rule of thumb, skincare products should be applied on the face and neck in the order of lightest to heaviest consistency.

Lightweight formulations like essence or serum should be applied first, followed by heavier formulations like our 1A™ Masks. If you use a facial oil as part of your routine, simply mix a few drops of your facial oil with our masks and apply – half the time but double the efficiency.

What’s more, our 1A™ Masks are gentle enough to be applied around the eye area and can double up as an eye cream. Talk about a product that does double duty.

If going out in the day, don’t forget to put on sunscreen as the final finishing touch! Our 1A™ All-Day Pollution Repair Mask can also be worn under make-up.

Even the best of us get down sometimes, so if we make a mistake on your order, please accept our apologies in advance - we must have been too excited to share all of our other amazing products with you. Please contact us as soon as possible at ask@alliesofskin.com so we can make the wrong right again.

Oops! Here’s a little walkthrough:

- Has your card expired?

- Have you entered the correct billing details? Check to make sure that you’ve entered the right card billing details (billing address, security code, expiry date etc.).

- Your card may have been declined by your bank/card issuer. We recommend you contact your bank/card issuer to find out why.

Oops! Here’s a little walkthrough:

- Has your card expired?

- Have you entered the correct billing details? Check to make sure that you’ve entered the right card billing details (billing address, security code, expiry date etc.).

At checkout, keep an eye out for the promo code input box. Once you’ve locked eyes on it, simply type your promo code into the given field. Please note that Allies of Skin promo codes cannot be used in conjunction with each other, only one promo code can be used at checkout. Offers we advertise on our website without a promo code will be automatically applied at checkout. In this instance, separate promo codes can be used in conjunction with said advertised offers.