DELIVERY/SHIPPING

Where does Allies of Skin ship?

We’re all about creating strong international alliances - after all, no man is an island. To ensure we spread the love worldwide, Allies of Skin ships globally, and all the prices on our website are displayed in USD (US Dollars).

What are my delivery/shipping options?

SINGAPORE

We offer free Courier Delivery for all orders $100 and above. For everything else below $100:

1. Free Standard Singpost Delivery: 1 - 3 Business Days

2. $10 Courier Delivery: 1 Business Day

We aim to get your order delivered to you within 24 hours of you placing the order. All orders placed after 9:30 am (GMT+8) will be processed the next working day.

AUSTRALIA, HONG KONG, BRUNEI, JAPAN, MACAO, MALAYSIA, NEW ZEALAND, SOUTH KOREA AND TAIWAN

We offer free DHL Express for all orders above $250. For every order between $150 and $250, a flat shipping rate of $15 will apply to your order. For everything else below $150, a flat shipping rate of $30 will apply to your order.

BELGIUM, DENMARK, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SWITZERLAND, UNITED KINGDOM

We offer free DHL Express delivery for all orders above $180. For every order between $75 and $180, a flat shipping rate of $15 will apply to your order. For everything else below $75, a flat shipping rate of $30 will apply to your order.

UNITED STATES

We offer free USPS First Class Mail delivery for all orders above $75. For everything else below $75, a flat shipping rate of $5 will apply to your order. First Class Mail delivery time in the US is 4-5 days for the East Coast, 2-3 days for Central US, and 1-2 days for the West Coast.

For orders to Alaska and Hawaii, a flat shipping rate of $10 will apply if the order is below $75. A flat shipping rate of $5 will apply if the order is above $75.

We aim to get your order picked up by USPS from our US office within 48 hours of you placing the order.

CANADA

We offer free USPS First Class Mail International delivery for all orders above $75. For everything else below $75, a flat shipping rate of $10 will apply to your order.

When will my order ship?

As with everything we do here at Allies of Skin, the shipping process is equally as straightforward and fuss-free. You place an order, we process, and then we ship.

While Rome wasn’t built in a day, our order processing is. We aim to process orders placed before 9:30 am (GMT+8) within 24 hours of you placing it.* Orders placed after 9:30 am (GMT+8) are processed the next working day.

Once your order is shipped, you’ll be sent an email with tracking information to help you count down the days till we meet.

*This excludes US orders, which may take up to 48 hours to be processed.

I’m having problems with my international tracking number.

Keep calm and don’t panic. It usually takes 1-2 working days for your shipment status to be updated on our carrier’s system. We never leave an ally in the lurch so if your tracking number is giving you issues, simply reach out to us at ask@alliesofskin.com and we’ll sort it out for you.

How can I edit my shipping address?

If you need to make any changes to your order, please email ask@alliesofskin.com.

I have an unusual request and would like to talk to someone about it.

No question is too big or too small. Send all your enquiries to ask@alliesofskin.com and we’ll get back to you in double time.

RETURN/EXCHANGE

Can I return/exchange my product?

We want you to love your Allies of Skin purchase, so if you are not completely satisfied, please send an email to ask@alliesofskin.com within 30 days of your purchase, and we will provide a return authorization and address. Simply return the product, and we will be happy to refund for the full amount of your purchase, minus shipping. Shipping fees are non-refundable and you will be responsible for paying for your own shipping costs when returning your item.

What should I do if I receive the wrong product?

Even the best of us get down sometimes, so if we make a mistake on your order, please accept our apologies in advance - we must have been too excited to share all of our other amazing products with you. Please contact us as soon as possible at ask@alliesofskin.com so we can make the wrong right again.

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